Error when trying to open a model file

[jamesmiller]

Hey everyone, I a newbie here. I just purchased the software for my company, and I am getting an error when trying to open a model (.xmod) file.

I have screenshots, but it appears that I can't attach them.

The message says it has encountered an error and needs to close.

How do I fix this?

[OllyInMunich]

Hello James,

i would try running Monarch, and when you get the intuitive and user friendly grey screen, go to File, then select Open Report. Then find the spool file, PDF, text,PRN file that you need to work with.

Then you can go to File, Open Model. You can work with models on their own without reports, but it's not possible in some versions of Monarch and it's certainly not suitable for beginners.

HTH,

Olly

[Grant Perkins]

Hi James and welcome to the forum.

For screen shots you will need to host the image file elsewhere (typically one of the free photo hosting sites perhaps?) and then you can paste a link.

Is the error message coming from within Monarch?

One thing to check is that your .NET installation is at the required level - the latest level should work fine afaik. I think the installation (stand alone at least) will check for that but it is possible that things don't always install quite as intended. If you are using the stand alone version there is no harm in trying a re-install if nothing else helps you make progress. I had to do exactly that with a completely different application a couple of weeks ago and the second attempt not only looked different at certain stages but also worked fine!

Other than that if you are following Olly's initial process flow and still getting the error we may need to dig deep on this one but also check the FAQ's on the Datawatch Monarch website and perhaps contact DW support.

HTH.


Grant

[jamesmiller]

Olly, no matter what I have open, when I go to open a Model file it bombs.

Grant, I have tried to uninstall, but it's not uninstalling properly. Here is the screenshot.

http://i39.photobucket.com/albums/e190/james_miller_/MonarchError.jpg

[Grant Perkins]

Olly, no matter what I have open, when I go to open a Model file it bombs.

Grant, I have tried to uninstall, but it's not uninstalling properly. Here is the screenshot.

http://i39.photobucket.com/albums/e190/james_miller_/MonarchError.jpg


James,

That you can't uninstall suggests there is a real live error somewhere but what it is may only be clear to those who can interpret the full error report.

You could have a look at the contents of the referenced file since that should provide some sort of indication about where the problem lies and it might offer a clue or two.

Are you a stand along licence or a network version? I'm assuming stand alone but I'm not sure from the information available.

I'm wondering the there is a file that has gone awol or is there but with access to it barred. Was the installation made with Administrator privileges?

Just the usual stuff so far really. If we can eliminate those sort of issues and still have a problem we are in for a challenge.

Have you checked for any FAQs on the support pages at the DW site?


Grant