Gareth Horton
August 5th, 2002, 04:17 PM
Q: I’m getting a "This version is unlicensed" error using a network version of Monarch
A: The above error message indicates that the Client/ Workstation installation of Monarch was performed on the Server.
The network version of Monarch is to be installed as a file server application. On the server, the following folders should not be present after a network installation: C:Program FilesMonarchReports, Models, Publish, Export or Data.
If these folders are present, it indicates the application is registered within the operating system of the Server (in the Registry). When the Monarch.exe is run by a new client/workstation, a conflict occurs due to the application being registered in the Server OS (the Monarch administrator account).
The resolution is to:
Back up any files created by the users (Reports, Models, etc.)
Uninstall Monarch from the server
Re-install the Server Portion only to the server.
At the end of the installation only the following folders should be present in the Monarch folder located on the Server:
Program, Setup, and Users
This error may also be generated if the installation of the Client/Workstation is performed logged on as Administrator rather than the User.
After the Server installation (and entry of User Names to the Admin.exe)
Log on as the User with the appropriate permissions
Use Windows Explorer to locate the Setup folder on the server
Run the Setup.exe to install the client files to the workstation.
The Single User license should also be installed logged on as the User.
A: The above error message indicates that the Client/ Workstation installation of Monarch was performed on the Server.
The network version of Monarch is to be installed as a file server application. On the server, the following folders should not be present after a network installation: C:Program FilesMonarchReports, Models, Publish, Export or Data.
If these folders are present, it indicates the application is registered within the operating system of the Server (in the Registry). When the Monarch.exe is run by a new client/workstation, a conflict occurs due to the application being registered in the Server OS (the Monarch administrator account).
The resolution is to:
Back up any files created by the users (Reports, Models, etc.)
Uninstall Monarch from the server
Re-install the Server Portion only to the server.
At the end of the installation only the following folders should be present in the Monarch folder located on the Server:
Program, Setup, and Users
This error may also be generated if the installation of the Client/Workstation is performed logged on as Administrator rather than the User.
After the Server installation (and entry of User Names to the Admin.exe)
Log on as the User with the appropriate permissions
Use Windows Explorer to locate the Setup folder on the server
Run the Setup.exe to install the client files to the workstation.
The Single User license should also be installed logged on as the User.